Quick fixes for the issues teams meet most often during setup.

This is part of Help along the way: what to do when a step does not go to plan.

Before you start

  • You have a JIVA account and can sign in.
  • Your organization is registered and at least one site is set up.

Steps

  1. Sign in to JIVA and open Self-Implementation.
  2. Choose what you want to work on: the organization, a site, a reporting period or a product.
  3. Follow the on-screen prompts to troubleshoot common setup issues.
  4. Review what you entered. Attach evidence where it applies.
  5. Save. Your changes are available to your team straight away.

Screen names and button labels in these steps are placeholders. Confirm them against the live product before publishing.

What you get

This step is complete and recorded in JIVA. Your team can see it.

Next step

Continue with When to bring in GreeneStep support.