What it does
Alerts/Escalation (WF-01): System alerts about the need to escalate an issue or request.
It is part of Workflow, Alerts & Productivity. Automate the routine, escalate the urgent.
Who uses it
Most used by: Department Heads, Team Leads.
It powers these modules:
- Facilities, Sites or Units Carbon Accounting: overview
- Supplier Engagement: overview
- AI Agents Integration: overview
- Platform Administration: overview
- Tenant Administration: overview
Before you start
- You have a JIVA account and can sign in.
- Your organization is registered and at least one site is set up.
- Your role has permission to use this feature. Ask your administrator if you cannot see it.
Steps
- Sign in to JIVA and open Workflow, Alerts & Productivity.
- Choose what you want to work on: the organization, a site, a reporting period or a product.
- Follow the on-screen prompts to set up escalation alerts.
- Review what you entered. Attach evidence where it applies.
- Save. Your changes are available to your team straight away.
Screen names and button labels in these steps are placeholders. Confirm them against the live product before publishing.
Tips for your sector
What you track here depends on your industry. Open your sector playbook to see the data and hotspots that matter most.
Related articles
- Manage in-app alerts and notifications
- Configure email alerts
- Use JIVA on a mobile device
- Manage multiple locations
- Track the status of requests, processes and transactions
FAQs
I cannot see this feature. Why?
Your role may not include it, or the module that uses it is not yet enabled for your workspace.
Can I export what I see?
Yes. Most lists and reports can be exported to Excel or PDF.
Availability
See the release month of each module that uses this feature in the feature roadmap.